Privacy and Security

At JoJo Maman Bébé we take your privacy very seriously and as such this policy explains how we collect your personal information and how it is used. The privacy policy forms part of our terms and conditions and we may change or add to this privacy policy at any time so we encourage you to regularly review it on the website to stay informed with our information practises.

Date: 15th June 2020




PRIVACY POLICY
Who we are

This site is run by JoJo Maman Bébé Ltd. For legal purposes, including the EU General Data Protection Regulation (“GDPR”) JoJo Maman Bébé Ltd is the “ data controller” of the personal information collected through the site, by phone or in any JoJo Maman Bébé Ltd store.


How we collect information

Online
We collect personal information on our website when you:
  • Create an account on our site.
  • Place an order through our site.
  • Fill in forms on our site, for example when you enter a competition or respond to a survey.
  • Subscribe to our email newsletters.
  • Give consent to receive our catalogues and other postal mailings.
  • Give consent to receive information from third party companies.

  • We will also collect certain information automatically when you visit our site, in particular, when:
  • You access our site, we use “cookies” to make it easier for you to use our site and to give you the best experience. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy.
  • We record details of the resources that you access to visit our site (for example, URL addresses, traffic data etc.).

  • In store
    We collect personal information in our stores when you:
  • Ask us to provide you with an e-receipt.
  • Subscribe to our mailing list.
  • Subscribe to our email list.
  • Enter a competition or respond to a survey.

  • Other contact
    We will collect personal information about you when you contact us by telephone, email, live chat or via social media.

    The personal information we collect may include:
  • Your name, address and phone number.
  • Your date of birth.
  • Your email address.
  • Your credit card number.
  • Your pregnancy due date.
  • Names and ages of your children.
  • Any other information you voluntarily provide.

  • We would not knowingly offer or sell our products to children under the age of 16 and would not knowingly collect personal information from them. If a parent or guardian is aware that a child’s personal information has been provided in error, please contact our customer service team immediately at +44 333 240 0700 and we will remove the details from our database. We reserve the right to ask anyone we suspect to be under the age of 16 to provide details of their age.


    How we use your information

    Information we collect from you may be shared between all departments within JoJo Maman Bébé and our third party suppliers and agencies.

    We will use your information in the following ways:

    1. To fulfil the contract you enter into when you order goods from us:
  • To provide you with an account on our site, if you choose to sign up for one.
  • To fulfil any order that you place with us.
  • To collect payment from you.
  • To provide you with a receipt, if you ask us to send this to you electronically.

  • 2. To administer and monitor our site, including to ensure that content is presented in the most effective manner for you and for your device.

    3. To send you relevant marketing information providing you have given us consent to do so.
  • This will include marketing communications to inform you of special offers, promotions, new lines and sales.
  • You have the option to unsubscribe from our emails through a link at the bottom of every email we send to you. You have the option to unsubscribe from our mailings and from your personal information being sent to other carefully selected companies by contacting our Customer Service team or requesting our store teams do this at our store tills. If you personally want to update the details that you have registered with us or would like to amend your subscription preferences or unsubscribe altogether, you can do this in the “My Account” section of our site.

  • 4. To respond to your customer service enquiries or requests.
  • If you contact us and or our Customer Service team, we may keep a record of that correspondence. If you telephone us, we may keep a recording of that call for training and monitoring purposes.


  • How we share your information

    We share your information with our core service providers and third party platforms as required for our business to function; for example, fulfilling deliveries, fraud detection, credit risk reduction checks, IT systems support, and internal audits. We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising.

    As part of this process, some personal information, such as your email address, is provided to the relevant third party, however, for security purposes, this data is “hashed” prior to being shared which means we do not disclose your email but can still enable linking between your social media presence and our site.

    We may share your personal data with the police or other companies and organisations assisting us in fraud prevention or investigation and credit risk reduction when permitted or required to by law, or when trying to protect against or prevent actual or potential fraud or unauthorised transactions, or investigating fraud that has already taken place.


    How long we keep your information

    We retain the information you provide for the following periods:
  • For as long as you subscribe to receive marketing information.
  • For as long as your account is being used and for a period of two years after the date you ceased to use your account, after which period we will anonymise the personal information on file by deleting the personal information. If you decide to order again from us after this period this will be treated as a new account and your transaction history will not be available.


  • How we store your information

    Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to this transfer, storing and processing of your personal information.

    We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

    Where we have given you a password (or where you have chosen one) to access certain parts of this site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

    If you are sharing a computer with someone else or are using a computer in a public place please remember to log off after your visit and close your browser.

    Your personal information
  • You have the right to access your personal data (to ask us what information we hold about you).
  • You have the right to ask for your data to be deleted or corrected.
  • You have the right to ask us to stop processing your data.
  • You have the right to stop receiving marketing from us.

  • You can contact us at [email protected]


    Changes to this policy

    We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the site or sending you an email with the update.

    Please check this policy regularly to stay informed.

    If our information practices change at any time in the future, we will post the policy changes to the site so that you may opt out of the new information practices. We suggest that you check the site periodically if you are concerned about how your information is used.

    You have the right to ask for a copy of your personal information held by us. If you would like to see this or have any questions about this privacy policy, or the use of your personal information please email [email protected] or call +44 333 240 0700.





    COOKIE POLICY

    What are Cookies?

    Cookies are small text files which are stored on your browsing device (e.g computer, tablet or phone). This allows the site to keep track of what’s in your basket and recognise you as a user.

    Please note they are not harmful to your device and do not contain any personal information such as your address, date of birth or credit card details. We do use encrypted information gathered from them to improve your experience of the site. For example, showing you relevant product while browsing and helping us to identify and resolve errors.


    What types of Cookies do we use?

    Our site uses session and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off; once you log off, session cookies are deleted. Persistent cookies are not deleted after each session and can be used to improve your shopping experience, for instance remembering items in your shopping bag.

    Strictly Necessary Cookies are essential for the operation of our site. They include, for example, cookies that allow items to be added to the shopping bag and enable you to log in to secure areas of our site.

    Analytical/Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

    Targeting Cookies are used to record your visit to our site. We use this information to tailor our site and products to your activity. We may share details of what you click on with other organisations such as advertisers, to help us measure the effectiveness of promotional campaigns.


    Are cookies safe?

    Yes. The information stored in cookies is anonymous to any external third party, your account details or personal information are not compromised. You can find more information about cookies at http://www.allaboutcookies.org/


    Can I turn off cookies?

    Yes. But if you choose to block the use of cookies your experience of our site will be limited as many integral features of our site, including adding items to your bag and accessing your account will not work.

    For information on how to disable cookies please refer to the “Help” section of your internet browser.


    Details of our third party Cookies

    We work with carefully selected third parties to provide website functionality and marketing programs that place cookies when you visit our site.

    Please see the table below for details of the third party Cookies. We do not control the setting of these cookies, so please check the third party websites for more information.

    Google Tag Manager
    Google Analytics
    Dotmailer
    Monetate
    Nosto
    Klevu
    Google AdWords
    Bing Ads
    Mention Me
    Pixlee
    Freshchat
    New Relic
    Facebook Custom Audiences



    This Cookie Policy was last updated on 15th June 2020, and further changes will be communicated by updating this notice.


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