Gift Cards

A JoJo Gift Card makes a lovely present for so many occasions. Available to use online and in our stores, treat someone to a JoJo Gift Card and let them choose their perfect present. 5% of the value of all JoJo Gift Cards goes to fund our charities.

You can buy a Gift Card in any of our UK stores, from our website or by calling our customer service team on 0333 240 0700.

Gift cards can be purchased for any value from a minimum of £10 up to a maximum of £500.

If you choose to have a JoJo Gift Card posted to an address we will send it out via recorded delivery to ensure it is received safely. If you ordered other items from JoJo, as well as your Gift Card, these will arrive separately.

An email Gift Card should be received within a couple of hours of ordering, providing all of the information we have received is correct. If any issues occur with email Gift Cards our Customer Service team will contact the sender as soon as possible.

You can redeem your Gift Card in any of our UK stores, online or by calling our customer service team on 0333 240 0700.

Your Gift Card is activated when it is purchased and is ready to use straightaway. If you are not sure of the value of your Gift Card, your balance can be checked online here. Your balance can also be checked in store or by calling our customer service team on 0333 240 0700.

JoJo Gift cards will expire 24 months after the date of issue.

Your Gift Card balance can be viewed online by clicking here. Your balance can also be checked in store or by calling our customer service team on 0333 240 0700.

If the value of your order is more than the value of your Gift Card you can choose to pay the balance by credit or debit card or via PayPal if you are ordering online.

When we have received your returned item(s) we will refund your original Gift Card if it is still active. If your card is no longer active we will give you a new Gift Card to the value of your returned item(s).

If your card is damaged when you receive it please call our customer service team on 0333 240 0700. We are only able to replace Gift Cards that have been registered and cannot be responsible or accept liability for lost or stolen cards that have not been registered. We will send a replacement card to your registered address for the value of the balance on the card at the time you report the card lost or stolen.

JoJo Gift Cards should be treated as cash. We recommend that you register your Gift Card online as this will provide protection should your card become lost, stolen or damaged. We can only provide a replacement Gift Card if it has been registered with us. Cards can be registered by clicking here.

We will no longer issue paper JoJo vouchers but they can still be used online and in store until the expiry date shown on the voucher.