posted gift cards
If you choose to post your Gift Card, we will send it in a stunning Gift Card wallet with the design of your choice and a personal message.
email gift cards
Sometimes birthdays and celebrations creep up on us and we need a last minute gift. Choose to email a JoJo gift card if you need the perfect present in a hurry.
Manage your Gift Card
Have you been lucky enough to receive a JoJo gift card? Check the remaining value and register it right here to avoid money being lost or stolen.
posted gift cards
If you choose to post your Gift Card, we will send it in a stunning Gift Card wallet with the design of your choice and a personal message.
email gift cards
Sometimes birthdays and celebrations creep up on us and we need a last minute gift. Choose to email a JoJo gift card if you need the perfect present in a hurry.
Manage your Gift Card
Have you been lucky enough to receive a JoJo gift card?
Check the remaining value and register it right here to avoid money being lost or stolen.
FAQs
How can I buy a JoJo Gift Card?
You can buy a Gift Card in any of our UK stores, from our website or by calling our customer service team on 0333 240 0700.
How much money can I put on a JoJo Gift Card?
Gift cards can be purchased for any value from a minimum of £10 up to a maximum of £500.
How are JoJo Gift Cards delivered?
If you choose to have a JoJo Gift Card posted to an address we will send it out via recorded delivery to ensure it is received safely. If you ordered other items from JoJo, as well as your Gift Card, these will arrive separately.
How quickly will an email Gift Card arrive?
An email Gift Card should be received within a couple of hours of ordering, providing all of the information we have received is correct. If any issues occur with email Gift Cards our Customer Service team will contact the sender as soon as possible.
Where can I use my JoJo Gift Card?
You can redeem your Gift Card in any of our UK stores, online or by calling our customer service team on 0333 240 0700.
How do I know if my Gift Card has been activated?
Your Gift Card is activated when it is purchased and is ready to use straightaway. If you are not sure of the value of your Gift Card, your balance can be checked online
here. Your balance can also be checked in store or by calling our customer service team on 0333 240 0700.
JoJo Gift cards will expire 12 months after the date of issue.
How can I check my Gift Card balance?
Your Gift Card balance can be viewed online by clicking
here. Your balance can also be checked in store or by calling our customer service team on 0333 240 0700.
If the value of your order is more than the value of your Gift Card you can choose to pay the balance by credit or debit card or via PayPal if you are ordering online.
What happens if I return something that I have bought with a JoJo Gift Card?
When we have received your returned item(s) we will refund your original Gift Card if it is still active. If your card is no longer active we will give you a new Gift Card to the value of your returned item(s).
What happens if my JoJo Gift Card is damaged, lost or stolen?
If your card is damaged when you receive it please call our customer service team on 0333 240 0700. We are only able to replace Gift Cards that have been registered and cannot be responsible or accept liability for lost or stolen cards that have not been registered. We will send a replacement card to your registered address for the value of the balance on the card at the time you report the card lost or stolen.
Why is it important to register my JoJo Gift Card?
JoJo Gift Cards should be treated as cash. We recommend that you register your Gift Card online as this will provide protection should your card become lost, stolen or damaged. We can only provide a replacement Gift Card if it has been registered with us.
Cards can be registered
by clicking here.
We will no longer issue paper JoJo vouchers but they can still be used online and in store until the expiry date shown on the voucher.
