Protecting our customers, staff and communities is our number one priority during these challenging times so we have followed government advice to temporarily close our stores from Monday 23rd March until further notice.
You can still shop with us online for all the essentials and make staying in much more fun with books, games, gifts and toys to keep your spirits up.

We want to make life as easy as possible for you so have extended our returns policy to 60 days for the time being. This includes sale items.
We are hoping this will allow you to return items to store when we re-open or via the post office when you are able to get there.

We are prioritising our next day delivery service to try to ensure customers receive their orders on time. However, we cannot control the delivery of parcels after they leave our warehouse and so unfortunately if a parcel is delayed, we are not able to refund the postage paid for this service.

Our delivery partners – Hermes and DPD - have put measures in place to protect you as well as their parcel delivery people. Hermes will leave your package in a safe place if they can and either state that place on the calling card or take a photo which will be included in the delivery notification email.

If your parcel requires a signature, both Hermes and DPD will knock on your door, step away, and with your permission sign on your behalf that you have received the parcel, or they may take a photo to show receipt.

You can arrange for a courier to collect your online order from your home and return it to our warehouse, but we aren’t able to accept store purchases back via courier. They will need to be returned to a store when they re-open.
Our returns policy is currently 60 days to allow for this. Please note, government guidance is to stay inside your home as much as possible and to avoid contact with anyone who doesn’t live in your household.

Whilst our stores are closed, please keep hold of your online order confirmations for any orders above £30 or €40 that would normally qualify for a loyalty card stamp. When our stores re-open we will give a stamp for every valid order confirmation.

Yes, you can. Our UK customers will get £5 off with a £35 spend and our Irish customers €10 with €50 spend online. Just enter the code on your voucher at the checkout. Usual Terms & Conditions apply and can be found here

We are sorry, but we have had to postpone both our Cheltenham and Cornwall photoshoots. We will be in touch with you when it is safe for them to be re-scheduled.

Yes, both our standard and express delivery services are fully trackable. Please follow the link on your Despatch Confirmation email.

You can also follow the progress of your order and access your delivery tracking link from your JoJo account or our track my order page using your order number and the email you have used to place your order.

If you log into your account and check your order status we may be able to amend it for you if it is showing as ‘Released’.

Contact Us, ideally by phone during working hours, and we will amend it for you, or cancel your order and place a new one. We recommend you do this promptly because once the order status is ‘PickCreated’ we regret that it is too late to make any changes.

If you would like a gift receipt, please Contact Us and place your order over the telephone.

Sorry we are currently unable to offer gift wrap, but a new service will be launched very soon. We do offer some lovely JoJo gift boxes for you to use at home though.

Once the item is on its way to us from our factory it will show as available to ‘pre-order’ on our website with an estimated delivery date. Please be aware that this date may change for reasons beyond our control, such as delays in shipping, customs or quality control inspections.

If you do pre-order you will be notified by email should the estimated despatch date change. You will be able to cancel the pre-ordered item at any time before it is in a ‘PickCreated’ status.

If you have a promotional code it may be used on the ‘My Bag’ page, at Checkout.
Please note, we are unable to add a promotional code to an order after it has been placed.

No, only one promotional discount is permitted per order. Once you add a promotional code it will override any other offer, including multibuy offers. Please check which option is best for you; the multibuy or the discount code, then amend your order to suit. Please be mindful that discount codes will not work on sale items.

Sadly no, these are offered from time to time to customers who have ‘Opted In’ to receiving our news. Should you wish to sign up to our promotional mailings and emails please sign into your account and amend your ‘Communication Preferences’.

When you subscribe to our newsletter you will receive an email containing your discount code. You may receive an initial email to confirm that you have subscribed; in order to receive your discount you will need to click to confirm your subscription. Once you are ready to place your order, enter your code at the checkout where it says ‘Got a promotional code?’ and click ‘Apply’. If you do not receive an email upon signing up, be sure to check your junk mail and add us to your safe sender list. Please note that if you are already subscribed you will not receive a welcome email as this is only for new subscribers.

Please look at our Delivery section of the website to get the full details, but in brief:
Standard delivery is approximately 5 working days. During busy periods or adverse weather this may take longer, in which case we will highlight the delay online whenever possible.

First, you should have received an Order Confirmation email within minutes of placing your order. If you did not please check your spam folder.

You will receive a Despatch Confirmation email once your parcel is on its way to you. If there is a delay you will hear from us via email.

If you have not received any emails from us, please Contact Us, since it looks like something has gone wrong.

Please check your Despatch Confirmation email for the delivery method.

If My Hermes weren’t able to successfully deliver your parcel they can request a neighbour sign for it, or they may have authorisation to leave the parcel in a safe place. If they took it back to the depot instead they will attempt to deliver it to you three times. If you missed the delivery, please follow the instructions on the card left by the driver.

If your parcel was being delivered by DPD you will have received a text or email with a 1-hour time slot if we have your email and mobile phone number. If you are not available, reply to the message authorising delivery to a neighbour, leaving in a safe place or redelivery for another day. If you missed the delivery, please follow the instructions on the card left by the DPD driver.

If you did not receive a card, please Contact Us.

As our stores are currently closed, we're sorry but we're unable to offer Click & Collect service.

You may exchange a JoJo branded item in store without proof of purchase providing it is in a saleable condition preferably with tags attached. You will be offered an exchange to the value of the current in store selling price.

Any products from other brands which have been purchased at JoJo may not be exchanged without a proof of purchase.

Due to Coronavirus outbreak we have extended our returns policy to 60 days for time being. This includes sale items.

You may return items to our Dublin and Cork stores, or by post or courier, making sure you use a tracked service.

Your return will be processed for refund or exchange providing it is in saleable condition, preferably in its original packaging and has the tags attached.

Please note that all returns remain your responsibility until such time that we have receipted the parcel back into our warehouse.

Items purchased from our stores need to be returned to a store for a refund or exchange.

Full priced items should be returned within 60 days of purchase with proof of purchase. This includes sale items.

NB: For hygiene reasons certain items (as listed in the product information) may not be returned.

With regular levels of wear and tear JoJo clothing and products should last. How long they last is subjective and will naturally depend on how they are used.

Should you consider an item faulty please return it within 90 days and any concerns will be considered on a case by case basis.

Third party branded items may come with a manufacturer’s warranty, please check the packaging for the relevant information. This does not affect your statutory rights.

There is plenty of product information on each item on our website. You may need to scroll down the page to see all product information and reviews. However, if you need any further assistance please Contact Us.

We are sorry you feel you need to complain, naturally we want you to be a happy customer. Our Customer Service team are more than capable of listening to your concern and hopefully coming to a mutually agreeable resolution on the spot. Where the matter is more complicated, our teams will seek advice (from the relevant Head of Department) before responding to you, which may take a few days longer.

Should you consider that your complaint has not been resolved, our Customer Service team could escalate the matter to the Customer Service Manager, Head of Department, Director or our Founder and CEO.

Our teams will bend over backwards to help and ensure that your experience is efficient, helpful and successful. If we have offered good service, please let us know. The Managers and Board of Directors’ love to hear about our team who go the extra mile so that we can thank them for doing a great job, sometimes in difficult circumstances. Please do leave us a review:

• In store - please leave a comment on the Google Store Page
• Online or general - please leave a comment on Trustpilot
• About a product or design - please leave a review via the emailed link, sent about a week after you received your order, or on social media.