FAQsOur frequently asked questions should give you a quick solution to most queries:
Can I track my order?
Can I add to, upgrade delivery or cancel my order once it has been placed?
Can I have a gift receipt?
Can I have my order gift wrapped?
Can I collect my online order from my local JoJo store?
Can I pre-order an item?
How do I apply a promotional code?
Can I use a promotional code when purchasing items on a multibuy offer?
Do you have a promotional code I can use?
Your ShipmentWhat are your delivery timescales?
How do I know if my order has been despatched?
What happens to my parcel if I’m not home?
Exchanges & RefundsCan I exchange an item without proof of purchase?
How long do I have to return an item?
How do I return an order placed online or via mail order?
How do I return an item purchased from a JoJo Store?
How long does your guarantee last for?
Any other questionsWhere can I find more product information?
How do I make a complaint?
How do I tell you about great service received in a JoJo store or online?