• STORES IN DUBLIN AND CORK
  • FREE STANDARD ROI DELIVERY ON ORDERS OVER €45
  • ALL YOU NEED FROM PREGNANCY TO PRESCHOOL

FAQs
Our frequently asked questions should give you a quick solution to most queries:


Your Order

Can I track my order?

Can I add to, upgrade delivery or cancel my order once it has been placed?

Can I have a gift receipt?

Can I have my order gift wrapped?

Can I collect my online order from my local JoJo store?

Can I pre-order an item?

How do I apply a promotional code?

Can I use a promotional code when purchasing items on a multibuy offer?

Do you have a promotional code I can use?


Your Shipment
What are your delivery timescales?

How do I know if my order has been despatched?

What happens to my parcel if I’m not home?


Exchanges & Refunds
Can I exchange an item without proof of purchase?

How long do I have to return an item?

How do I return an order placed online or via mail order?

How do I return an item purchased from a JoJo Store?

How long does your guarantee last for?

Any other questions
Where can I find more product information?

How do I make a complaint?

How do I tell you about great service received in a JoJo store or online?