Please check your Despatch Confirmation email for the delivery method.
If My Hermes weren’t able to successfully deliver your parcel they can request a neighbour sign for it, or they may have authorisation to leave the parcel in a safe place. If they took it back to the depot instead they will attempt to deliver it to you three times. If you missed the delivery, please follow the instructions on the card left by the driver.
If your parcel was being delivered by DPD you will have received a text or email with a 1-hour time slot if we have your email and mobile phone number. If you are not available, reply to the message authorising delivery to a neighbour, leaving in a safe place or redelivery for another day. If you missed the delivery, please follow the instructions on the card left by the DPD driver.
If you did not receive a card, please
Contact Us.