FAQ'sOur most frequently asked questions should give you a quick solution to most queries:
Can I track my order?
Can I add to, upgrade delivery or make changes to my order once it has been placed?
Can I have a Gift Receipt?
Can I have my order gift wrapped?
Can I collect my online order from my local JoJo store?
Can I pre-order an item?
How do I apply a Source Code?
Can I use a Discount Code when purchasing items on a Multibuy Offer?
Do you have a promotion code I can use?
Your DeliveryWhat are the delivery timescales?
Can I have an order delivered to the Highlands and Overseas via Next Working Day delivery?
How do I know if my order has been despatched?
What happens to my parcel if I’m not home?
Exchanges & RefundsCan I exchange a gift?
How long do I have to return an item?
May I return items to your Newport Sale Store?
How do I return an order placed Online or via Mail Order?
How do I return an item purchased from a JoJo Store?
How long does your guarantee last for?
Any other questionsWhere can I find more product information?
How do I make a complaint?
Would you consider my baby or child as a JoJo model?
How do I tell you about great service received in a JoJo store or online?