FAQsOur frequently asked questions should give you a quick solution to most queries:
Are JoJo Maman Bébé stores open during the coronavirus outbreak?
Is your returns policy changing at all?
Is your Next Working Day delivery service guaranteed?
Is it safe to receive packages through the post and from couriers?
Can I return my JoJo purchase via courier?
Are there any changes to your loyalty card scheme while JoJo stores are closed?
Can I use my FAMTA donation voucher online while JoJo stores are closed?
My child was chosen as a little model for your upcoming photoshoot – is it still on?
Can I track my order?
Can I add to, upgrade delivery or cancel my order once it has been placed?
Can I have a gift receipt?
Can I have my order gift wrapped?
Can I pre-order an item?
How do I apply a promotional code?
Can I use a promotional code when purchasing items on a multibuy offer?
Do you have a promotional code I can use?
How do I get my 10% off for signing up to the JoJo newsletter
Your ShipmentWhat are your delivery timescales?
How do I know if my order has been despatched?
What happens to my parcel if I’m not home?
Do you offer a Click & Collect service
Exchanges & RefundsCan I exchange an item without proof of purchase?
How long do I have to return an item?
How do I return an order placed online or via mail order?
How do I return an item purchased from a JoJo Store?
How long does your guarantee last for?
Any other questionsWhere can I find more product information?
How do I make a complaint?
How do I tell you about great service received in a JoJo store or online?